After waiting a moment try turning it back on to see whether this trick works or not. Parallels Desktop 15 for Mac is fully compatible with macOS 10.15 Catalina and supports new macOS features.Older Parallels Desktop versions only partially support working on macOS Catalina due to technical reasons may experience the issues below depending on the configuration.Existing Parallels Desktop for Mac users are not recommended to move to Parallels Desktop for Mac App Store Edition. After Apple Released the 2020-002 Security Updates, some users started to report that their Mac would would freeze up when using GPU Hardware Accelerated apps or video.Information. After disabling Bluetooth, disconnect the Mouse from your Mac > Wait for 30 seconds and connect the Mouse back to your Mac.Some Intel GPU Only Based MacBooks Airs are Freezing / Crashing while using Video Conf apps like Zoom After installing the 2020-002 Security updates. Click on Bluetooth icon located at the top-right corner and Turn OFF Bluetooth. Sometimes the problem of a laggy or slow mouse is due to interference from other Bluetooth devices that are close to your Mac.I will update you as soon as I have more information.UPDATE 4/28/20: The consensus amongst users is upgrading to Catalina fixes the issue. I am trying to find out if it includes a fix for this issue. I am hoping the update is released tomorrow or sometime this week!UPDATE 4/29/20 – Today Apple released the Developer Beta version of 2020-003 Security Update for Mojave and High Sierra. If you installed 2020-003 Beta and it fixed the issue for you , please let me know. The 2020-003 Security Update is looking really good, but I still would like to see more confirmations.I loaded up (4.6.8) 3 times to confirm the crashes and gather additional logs. Apps like Illustrator and Animate from the Adobe Creative Cloud Suite are now causing freezing A MacAdmins User who has a ticket in, says Apple is aware of the issue and is actively working on a fix.UPDATE 4/03/20: MacAdmins User Bollman decided to test the latest Zoom installer (4.6.9) and has not had any crashes for 6 hours. With that said, you could upgrade to Catalina and not have any of the above issues! If you are cautious, it might be better to wait for an update from Apple.UPDATE 4/08/20: As the update is installed on more Macs, reports continue to come in. The good news is, even if the Mac does freeze (only for a few seconds) it will not require a hard power down. Sometimes the system will freeze for a few seconds in Finder, Safari or performing other tasks.
GpuRestart log I will add that application to affected list below. As each new report rolls in with a confirmed. I can’t explain this as the Zoom update patch notes only mention updates to fix the installer issues brought up by Security Researchers.UPDATE 4/02/20: New reports are still rolling in. I added this new information to the work around section below. Moving Mouse Around Outside Parallels Full Screen VideoAfter that the reports started to come in on MacAdmins Chat.In this article, I will give you you an overview of the issue. Then I started to receive emails from users who were having their Mac freeze up after installing the Security Updates. Full screen video, video in Safari, or YouTube.I reported on a similar issue in August of 2019 when the macOS Mojave 10.14.6 Update started to cause Kernel Panics if you used the Built In FaceTime Camera.This article has seen a big uptick in traffic as of a few days ago. Some users are seeing the issue with anything that is related to Hardware Accelerated Video. High Sierra 10.13.6 Security Update 2020-002 (17G12034) March 24th, 20202. Mojave 10.14.6 Security Update 2020-002 (18G4032) March 24th, 2020 Catalina 10.15.4 Update (19E266) March 24th, 2020 Conference Software Freezing Issue LinksThis issue affects the following macOS Build Versions. If you are seeing this issue, please let Apple know. This could be full screen video based activity.How does the issue start? All you need to do is use some type of Video Conference Software that has multiple users with video enabled.Once in the meeting the affected Mac can freeze up within one minute!After the Mac Freezes, it will become 100% non responsive. Users are saying the Freeze / Lockup issue happens when using GPU Hardware Accelerated Video. What is the Issue? The Mac will Freeze up requiring a hard shutdown.UPDATE 04/01/20: After posting the article, I am getting a ton of reports that this issue is not just Video Conference Apps. Sure enough, users have started to report the same issues. It was not until this post came in on the following Monday.For those running 10.15.4 (or latest 10.14/10.13 Security Update 2020-002 update) on the following hardware, can you try starting a zoom video conference (possibly may happen with other video conference software)? do you experience a hard crash? MacAdmins Slack User bpAfter Balmes posted this, it was enough for me to take a closer look. Anyone else seeing problems with latest security update on 10.13.6? MacAdmins Slack User bollmanAfter doing this job for many years, I get an sense when things are starting to become an issue. GpuRestart log file.UPDATE 04/02/20: To get the. At this point you need to look at the log to find the. 5.gpuRestart Freeze / Crashing Log ReportAfter you power up the Mac again, macOS will say that it was shut down due to a problem. The only thing you can do is force power down the Mac. Emachines e510 audio driver xpGpuRestart error log files.Tailspin: /Library/Logs/DiagnosticReports/gpuRestart-145403.tailspinGraphics Hardware: Intel HD Graphics 6000Differences in the logs that you might see. A look at the console app and a few 2017 MacBook Air. GpuRestartOr use the Console.app, select “System Reports”. This time around the issue CAN be reproducedI am able to reproduce this issue. GpuRestart freeze.NOTE: Some of the new reports say that this happens when running the Video Conference Software from a Chrome Browser. Below is a list of confirmed applications with a confirmed. Software that can cause the Freezing IssueThe following software can cause your affected Mac to freeze up. Graphics Hardware example Intel HD Graphics 6000 - Iris Pro 61006. You will need to hard power it off.UPDATE 04/01/20: I was able to ssh into one of the MacBook Airs that was frozen. You can activate your own video or not does not matter.Within about 1-5 min the MacBook Air screen will completely freeze and become unresponsive. Join with Computer Audio. Join any zoom meeting with multiple active users with their camera activated. 10.13.6 High Sierra with the 2020-002 Update installed. Why rolling back with Automatic Update Snapshots will NOT work. Finally I attempted to restart the device with sudo reboot , I got the message that the ssh connection was closed like it was going to reboot but it didn’t. I also tried to kill the loginwindow no go. I attempted to force quit zoom.app and that did not change anything.
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